PurelyDogBeds Help

CONTACT US

We are constantly improving our customer service to improve your shopping experience. We’re always working with our customers or learning about new products that come to the market. If we don’t answer our phones during our normal business hours, and that happens on rare occasions, it’s only because we are serving our customers or our customer service experts are having a brainstorming session about one of our products. Be assured that our customer service experts will get right back to you either by e-mail or phone.

ABOUT US

We carry the widest selection of pet products that you can find on the web at competitive prices. We are a group of eclectic people, from college graduates to parents who love animals.  Many of us have or have had dogs ranging in size from small to large.  We know the care and affection that is involved with having a pet and the years of enjoyment and unconditional love that one gets.

Beyond customer shopping experience, selection and savings, we take pride in our products and are confident that you will find quality dog beds and accessories for all budgets. Our diverse group of customer service experts is here to help our customers make informed decisions. PurelyDogBeds.com will not do the hard sell; we will support and help our customers with the information they need to make a purchase that they really want.

We carry premier items from United States. Our one of kind products are made from the highest quality fabrics and materials. If it’s a product for a pet that you are looking for, rest assured, you can find it at PurelyDogBeds.com and at a competitive price.

OUR GUARANTEE

BEST PRICE GUARANTEE:

We do our very best to provide our customers with the best prices and the best value. When you buy from us you can buy with confidence. We consistently check our prices to verify that you’re getting the best value for your purchase. If you find a total price that’s lower than ours, we will attempt to match it at the time of your purchase.

We are an authorized dealer for all of the specialty pet products that we carry. This means that you enjoy new stock, new products and full backing by the manufacturer’s warranty and product support.

FREE SHIPPING:

You can get Free Federal Ground or UPS Ground Shipping on hundreds of select items.

30-DAY RETURN GUARANTEE:

We want our customers to be happy. At PurelyDogBeds.com we strive to provide the best customer satisfaction. If for any reason you are not satisfied with your purchase, you may return or exchange the item within 30 days of receiving the product as long as the product is returned in the original packaging, and in new/unused condition. The item must be resalable. Some items may be subject to a restocking or shipping fee and will be determined for each individual product. For further instructions please visit our returns and exchanges.

WHY BUY FROM US?

WIDE SELECTION OF PET PRODUCTS

We carry the widest selection of pet products that you can find on the web at competitive prices.

We carry premier items from all over the world and our products are made from the highest quality fabric and materials. Our business is not just dog beds; we also sell dog crates and carriers as well as pet accessories.

RETURN WITH CONFIDENCE

You can purchase your pet products with “Return with Confidence” insurance. If you choose this option, you pay a small fee at checkout and there will be NO shipping cost to you to return the product for any reason.

BEST PRICE GUARANTEE

Our goal is to make sure you’re getting the best products at the best value. Buy with confidence from us with our price-match guarantee. If you find a total price that’s lower than ours for the same product at the time of purchase we will try our best to match it. We are always checking our prices to make sure you’re getting the best value for your purchase.

FREE AND FAST SHIPPING

You will get Free Federal Ground or UPS Ground Shipping on hundreds of select items. It’s as simple as that. No gimmicks; you order by 4 PM and your order will be processed by the next business day and it’s ready to go.

SATISFACTION GUARANTEE:

Sometimes an item just isn’t what you expected. At PurelyDogBeds.com we want you to have complete satisfaction. If for any reason you are not satisfied with your purchase, you may return or exchange the item within 30 days of receiving the product as long as the product is returned in the original packaging and in new/unused condition. Opening the product to look at the items does not disallow the item for return. The item must be resalable. Some items may be subject to a restocking or shipping fee and will be determined for each individual product. For further instructions please visit our returns and exchanges page.